Aite Group expects spending on client life cycle management solutions to increase from the low base of US$438.9 million in 2018 to US$720.5 million in 2022.
Capital markets firms have a multitude of tasks to conduct related to the maintenance of a client account—the effort doesn’t stop once a client has signed on the dotted line. The management of so much client information and the support of the entire process entails many moving parts from the vendor perspective, and most solutions struggle to support all of these tasks comprehensively. The vendors that service the capital markets therefore take different approaches to supporting these tasks. Aite Group’s new report, Client Life Cycle Management Vendor Review: All on Board in Capital Markets?, explores some of the key trends within the client life cycle management market and discusses the ways in which technology is evolving to address new market needs and challenges.
“Capital markets firms have different operational infrastructures and are at different stages of maturity in managing client data, which means being able to adapt to their specific requirements is important to gaining business,” explains Virginie O’Shea, research director at Aite Group. “Firms may need to steer clear of customization in the future, but they should have a lot of flexibility built into their environments to meet the diverse set of requirements from a range of functional users and end clients,” she adds.
Leveraging the Aite Impact Matrix, a proprietary Aite Group vendor assessment framework, this Impact Report evaluates the overall competitive position of seven vendors, focusing on vendor stability, client strength, product features, and client services. Appian, Fenergo, GoldenSource, IHS Markit, iMeta, Nice Actimize, and Pega participated in this report’s Aite Impact Matrix framework, and the report also profiles Arachnys.